Terms of Service
Last updated: September 17, 2026
1. Overview
This website, pouchpals.store, is operated by PouchPals ("we", "us", "our"). By visiting our store or purchasing from us, you agree to these Terms of Service, together with our Refund & Return Policy, Shipping Policy and Privacy Policy. If you do not agree, please do not use this website.
2. Eligibility
By using this store, you confirm that you are at least the age of majority in your country or region, or that you have your parent or guardian's consent.
3. Products and product use
We make every effort to display our products, colors and sizes accurately, but colors may vary depending on your screen, and product images, including lifestyle and illustrative images, are for presentation purposes. Please check the size chart before ordering.
The CuddlePouch Hoodie's pet pouch is designed for small pets during supervised use while you are seated or relaxing at home. It is not intended for carrying pets while walking, running, driving, or outdoors. Always support your pet, check that your pet fits the pouch comfortably, never leave your pet unattended in the pouch, and never force your pet to stay inside. You are responsible for your pet's safety and wellbeing while using our products.
4. Pricing and payment
All prices are shown in US dollars unless stated otherwise. Prices and availability may change without notice. We reserve the right to refuse or cancel any order, including orders with pricing errors or suspected fraud. If we cancel an order after payment, we will issue a full refund.
5. Shipping, returns and refunds
Shipping is handled as described in our Shipping Policy. Returns and refunds are handled as described in our Refund & Return Policy.
6. Accuracy of information
We may occasionally have typographical errors or inaccuracies in product descriptions, pricing or availability. We reserve the right to correct them and to update information at any time without prior notice.
7. Intellectual property
All content on this website, including text, images, graphics and logos, belongs to PouchPals or its licensors and may not be copied or used without our written permission.
8. User content
If you send us reviews, photos, comments or other content, you grant us a non-exclusive, royalty-free right to use, display and share that content in connection with our store and marketing. You confirm that you have the right to share it and that it does not violate anyone's rights.
9. Third-party services
Our store is hosted on Shopify and may use third-party services such as payment processors and shipping carriers. Your use of those services may be subject to their own terms and policies.
10. Limitation of liability
To the fullest extent permitted by law, PouchPals will not be liable for any indirect, incidental or consequential damages arising from your use of our website or products, including any injury or harm resulting from use of a product contrary to its instructions or these Terms. Our total liability for any claim relating to a product will not exceed the amount you paid for that product. Nothing in these Terms excludes or limits any rights you have under applicable consumer protection law.
11. Changes to these Terms
We may update these Terms from time to time. Changes take effect when posted on this page, and the "Last updated" date will be revised.
12. Governing law
These Terms are governed by the laws of Morocco, without affecting any mandatory consumer protection rights you have under the laws of the country where you live.
13. Contact
Questions about these Terms? Email us at support@pouchpals.store.