Shipping Policy

Last updated: September 17, 2026

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You'll receive a confirmation email when your order is placed and another with tracking details once it ships.

Delivery time

After your order ships, delivery usually takes 7–15 business days. Delivery times are estimates and may be longer during peak seasons, holidays, severe weather or customs delays.

Where we ship

We ship to the countries available at checkout. Shipping costs, if any, are calculated and shown at checkout before you pay.

Order tracking

Every order includes a tracking number sent by email. Tracking information can take a few days to update after your order ships.

Customs, duties and taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are set by local authorities and are the responsibility of the customer.

Address accuracy

Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible. We can update the address only before your order ships. We are not responsible for orders delivered to an incorrect address provided at checkout.

Lost or delayed packages

If your tracking hasn't updated for an extended period, or your order hasn't arrived within 20 business days of shipping, contact us at support@pouchpals.store with your order number and we'll help resolve it.

Damaged items

If your order arrives damaged, please see our Refund & Return Policy and contact us within 7 days of delivery.